Quality of Services
The Teplice Spa (Lázně Teplice v Čechách a.s. – stock company) has for many years been a company which stresses the quality of services offered to its clients as the number one priority of its business strategy. We respect a company management policy with maximum care given to the wishes and expectations of our clients.
According to this policy, the company’s top management decided in 2000 to implement a quality control system following the ISO 9001:2000 standard in the entire company. This decision was brought to its fulfilment when we successfully passed the certification audit of the respected independent auditing and certification company TÜV Management Service GmbH of Munich and were awarded a certificate (on November 14, 2001) certifying the establishment and maintaining of a system guaranteeing quality in the field of spa services, including restaurant and accommodation services. Since the certification, the same certification company inspects the observance of service quality principles – we have undergone all inspection audits successfully, including the last audit at the end of 2008, which confirmed our certification for another 3 years.
This entire process, which includes continuous improvement, a helpful attitude towards the customer, observance of all binding medical, hygienic, safety and other regulations and standards, dutiful selection and ever-increasing professional qualification of our employees, careful selection and evaluation of our suppliers and a consequential inspection of all these and other parameters by an independent inspection body according to the requirements of the ISO 9001:2000 standard, secures a guarantee of high quality of services provided to our potential and current customers and creates for our company the main conditions of fulfilling its priority: A satisfied customer.
TEPLICE SPA has obtained the prestigious certificate
In a ceremony on Saturday, 16 June 2007, the joint stock company Lázně Teplice v Čechách was given the prestigious certificate of the European Spas Association - EUROPESPA med. This certificate confirms the quality and effectiveness of our services and observance of the strict standards in safety, hygiene and infrastructure of the procedures. The notable merit of the certificate is mainly a better position for foreign insurance companies, which thanks to this certification can be sure that in Teplice their clients will get at least the same level of services as in other highly prestigious European Spas.
In a ceremony on Saturday, 16 June 2007, the joint stock company Lázně Teplice v Čechách was given the prestigious certificate of the European Spas Association - EUROPESPA med. This certificate confirms the quality and effectiveness of our services and observance of the strict standards in safety, hygiene and infrastructure of the procedures. The notable merit of the certificate is mainly a better position for foreign insurance companies, which thanks to this certification can be sure that in Teplice their clients will get at least the same level of services as in other highly prestigious European Spas. The Company passed the demanding certification audit very successfully in April this year. To achieve the certificate, it was necessary to satisfy very strict conditions concerning both processes and the way of providing individual services and procedures. "Observance of the latest procedures and methods has been a matter of course for us for several years. However, the whole process of certification was another step forward for us. Now I can state that any possible flaws of our spa are of a cosmetic nature – of course, we are glad to hear constructive criticism from our clients. We have already implemented many of their suggestions successfully, e.g. short-term stays and executives-oriented stays. At the moment, we are focusing on corporate clientele as Lázně Teplice v Čechách is an ideal place for various meetings and team-building activities, as well as the right gift for business partners or a suitable perk for employees," says Karel Weigl, Chief Executive Officer and Chairman of the Board of Directors of Lázně Teplice v Čechách, a.s. presenting future plans of the Company.
However, our support for the medical wellness trend does not mean Teplice v Čechách has moved away from the traditional clientele. "We have a great regard for our traditional guests who visit us thanks to insurance companies, as well as for our guests from Germany or Arabic countries, and we certainly do not wish to lose them. In fact, the EUROPESPA med certificate guarantees foreign insurance companies that their clients will get the maximum value for their money," Karel Weigl, Chief Executive Officer and Chairman of the Board of Directors of Lázně Teplice v Čechách, a.s.